Support
Aether Run · Thumb Arcade · Four Down
Write to hello@lanternmoth.com. A person reads it. Tell us your device and what you were doing, and we will get further, faster.
Aether Run
Something isn’t working
Write to hello@lanternmoth.com with your iPhone model, your iOS version and what happened just before. A screenshot helps.
Do I need an account or a connection?
No. There is no sign-up, and the whole game plays offline. A connection is only used for Game Center leaderboards and for purchases.
Where is my progress kept?
On your phone only, so deleting the app or moving to a new phone starts you fresh. Anything you bought comes back with Settings → Restore Purchases.
How do I flip under the island?
When the track ends at an island’s rim, swipe up just before the edge. Swiping in the last stride earns a Clean Flip.
Starting over, or seeing the tutorial again
Settings → About & Help has Replay tutorial, and Reset game data, which asks you to confirm, then erases your progress and keeps your settings.
Motion, vibration and battery
If the camera roll is too much, turn on Reduced motion. Haptics turns vibration off. If your phone gets warm, turn off High frame rate to cap the game at 60 fps. All three are in Settings.
Your data
Aether Run collects nothing. See the Aether Run privacy page.
Thumb Arcade
Something isn’t working
Write to hello@lanternmoth.com with the game you were playing, your iPhone model and what happened. If a game stutters, turning on Reduced effects in that game’s Settings usually helps on older phones.
Do I need an account or a connection?
No. There is no sign-up, and all five games play offline. A connection is only used for Game Center leaderboards and for anonymous gameplay statistics, which wait until you are back online.
Leaderboards
Each game has its own Game Center leaderboard. Sign in to Game Center in your iPhone’s Settings → Game Center and your best scores are sent from then on.
My scores or unlocks are gone
Scores, coins and unlocked looks are kept only on your phone, so deleting the app or moving to a new phone starts you fresh. There is no account to restore them from.
Your data
See the Thumb Arcade privacy page for exactly what is collected (only anonymous gameplay statistics) and how to have it removed.
Four Down
The dungeon says it needs a connection
It does. A floor is a room on our server even when you go down alone — the grid, the clock and the chest all live there, so there is nothing we could save to your device that would make it work on a plane. The daily puzzle is a different matter: see below.
Playing without a connection
Open Past puzzles and tap Save to keep a month on your device. Saved days are marked with a folded corner and can be solved with no connection at all. They count towards your solved days the next time you are online.
Solving with friends
Tap Descend, then share the invite code. Up to four people can be in a floor, and whoever opened it starts the descent once everybody says they are ready.
What gems and tiles are for
Gems are earned by clearing floors and by helping, and are spent on reveals or on a letter tile of your choosing. A tile fills every square in the grid whose answer is that letter, all at once. Neither can be bought with money.
I lost my progress
Progress is filed under an identifier kept on your device, so deleting the app or moving to a new phone starts you fresh. We know that is not good enough and accounts that travel with you are coming.
Deleting your account
Settings → Delete my account, in the app. It is immediate and permanent. See the privacy page for exactly what goes.